Privacy Policy
Your privacy is important to us, and we are committed to protecting your personal information. We will be clear and open about why we collect your personal information and how we use it. Where you have choices or rights, we will explain these to you.
This Privacy Policy explains how E2Bet uses your personal information when you are using our website.
If you do not agree with any statements contained within this Privacy Policy, please do not proceed any further on our website. Please be aware that registering an account on our website, placing bets, and transferring funds will be deemed confirmation of your full agreement with our Terms and Conditions and our Privacy Policy. You have the right to cease using the website at any time; however, we may still be legally required to retain some of your personal information.
We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on our platforms. We recommend that you revisit this Privacy Policy regularly.
Who is in control of your information? Throughout this Privacy Policy, E2Bet together with our subsidiaries and affiliates (collectively, “we” or “us” or “our”) control the ways your Personal Data is collected and the purposes for which your Personal Data is used by E2Bet, acting as the “data controller” for the purposes of applicable European data protection legislation.
Our Data Protection Officer If you have concerns or would like any further information about how E2Bet handles your personal information, you can contact our Data Protection Officer at info@E2BET.com.
Information we collect about you
Personally identifiable information You provide this information to us in the process of setting up an account, placing bets, and using the services of the website. This information is required to give you access to certain parts of our website and related services. This data is collected when you:
Voluntarily provide it when using the website;
Personally disclose the information in public areas of the website; and
Provide it when you contact our customer support team.
The information includes your:
Username;
First and surname;
Email address;
Residential address;
Phone number;
Billing address;
Identification documents;
Proof of address documents;
Transaction history;
Website usage preferences;
Any other information you provide us when using our platforms; and
Credit/debit card details, or other payment information.
This information is also required for billing purposes and for the protection of minors. You can amend and update this information by contacting Customer Support. This data is for internal use only and is never passed to any third parties except those stated below.
Telephone Calls Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you received.
Social Features of Our Products If you choose to participate in any of the social features that we provide with our products (such as chat rooms), E2Bet may store, record, or otherwise process this data.
Non-personally identifiable information and traffic analysis E2Bet strives to make our website as user-friendly as possible and easy to find on the Internet. E2Bet collects data on how you use the site, which does not identify you personally. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports, and type of browser used. This information is essential for the provision and quality of our services.
Cookies E2Bet uses cookies to ensure our website works efficiently and to enhance your visits to our platforms. Further information can be found in our Cookie Policy.
How and why we use your personal information We use your personal information in a range of ways that fall into the following categories:
To provide you with the products or services you have requested;
To meet our legal or regulatory obligations;
To monitor our website performance; and
To provide you with marketing information.
Providing our products and services We use your personal information to enable you to use our websites, set up your account, participate in online sports betting and casino games, and provide you with customer service assistance.
To monitor our website performance As detailed above, we use cookies and traffic analysis in order to improve the performance of our website and services available. We have a legitimate interest in carrying out these activities and we ensure that we minimize any impact on your privacy.
Marketing If you have given us your consent to do so, we will send you offers and promotions via email, SMS, or online. We do not share your information with third parties for them to use for their own marketing.
Your rights
Your rights to rectification If you believe the personal information we hold on you is incorrect, you have the right for this to be rectified. For any information that cannot be updated through My Account, please contact info@E2BET.com.
Your right to request a copy of your personal information If you would like a copy of the personal information we hold about you, you should request it through live chat or by emailing info@E2BET.com.
Your right of erasure You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances; it is not a guaranteed or absolute right.
Sharing your personal information We may disclose your Personal Data to third parties:
If we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation;
In order to enforce or apply the terms of this notice or any other agreements;
To assist us in providing you with the products and services you request, including but not limited to third-party software providers;
If, in our sole determination, you are found to have cheated or attempted to defraud us or other users of the service in any way;
For the purpose of research on the prevention of addiction (this data will be made anonymous);
To protect the rights, property, or safety of us, our customers, or others; and
Where we have received your permission for us to do so.
Security We understand the importance of security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in an encrypted and password-protected database residing within our secure network behind active state-of-the-art firewall software.
Retention We retain personal information for as long as we reasonably require it for legal or business purposes. When we no longer need your personal information, we securely delete or destroy it.
Changes to our Privacy Policy We may update this policy from time to time, so please review it frequently. If any material changes are made to this Privacy Policy, we will use reasonable endeavors to inform you in advance by email, notice on the Website, or other agreed communication channels.